13 DIFFERENCES ยท 10 THE SAME
JustCall vs Talkdesk
Last verified
SHORT ANSWER
JustCall and Talkdesk both meet every requirement for 4 jobs we track, including support call queues, IVR self-service and call routing. The biggest difference in the data: native integrations: 10 native on JustCall against 4 native on Talkdesk.
Both meet every requirement for
Differences 13
| Field | JustCall | Talkdesk |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | Unknown | $2,125/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | Unknown | $425/mo |
| COSTCall routing: monthly cost at 25 users | Unknown | $2,125/mo |
| COSTFree trial | Yes | Unknown |
| COSTMinimum users | 2 users | Unknown |
| FEATURESCall recording | Included | Unknown |
| COMPLIANCEData residency | US | Unknown |
| COVERAGECountries with phone numbers | 70+ countries | Unknown |
| INTEGRATIONSNative integrations | 10 native | 4 native |
| REVIEWSReview sentiment | Mixed | Unknown |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCEi-gaming | Accepted with conditions | Unknown |
| ACCEPTANCELead generation | Accepted with conditions | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 10
| Field | JustCall | Talkdesk |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |