18 DIFFERENCES ยท 18 THE SAME
JustCall vs Twilio
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SHORT ANSWER
JustCall and Twilio both meet every requirement for 11 jobs we track, including IVR self-service, bulk and A2P SMS and two-way business texting. The biggest differences in the data: native integrations: 10 native on JustCall against 1 native on Twilio and reviews are mixed for JustCall and mostly negative for Twilio.
Both meet every requirement for
Choose JustCall if
- - You need breadth in native integrations: JustCall 10 native, Twilio 1 native.
- - You weigh user reviews: reviews of JustCall are mixed, of Twilio mostly negative.
Reviews of JustCall are mixed, with customer support the most common complaint; reviews of Twilio are mostly negative, with customer support the most common complaint.
Differences 18
| Field | JustCall | Twilio |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | Unknown | $10.20/mo |
| COSTAI voice agents: monthly cost at 5,000 minutes/month | Unknown | $16.60/mo |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | Unknown | $16.60/mo |
| COSTPricing model | Per user per month | Per message |
| COSTMinimum users | 2 users | Unknown |
| FEATURESNative CRM integration | Included | Unknown |
| FEATURESShared team inbox for messages | Included | Unknown |
| FEATURESScheduled and triggered messages | Included | Add-on |
| FEATURESContact lists and segments | Included | Unknown |
| COMPLIANCEHIPAA BAA | Unknown | Included |
| COMPLIANCEData residency | US | EU |
| COVERAGECountries with phone numbers | 70+ countries | Unknown |
| COVERAGECountries you can text | 70+ countries | Unknown |
| INTEGRATIONSNative integrations | 10 native | 1 native |
| REVIEWSReview sentiment | Mixed | Mostly negative |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCEi-gaming | Accepted with conditions | Unknown |
| ACCEPTANCELead generation | Accepted with conditions | Unknown |
Assumptions used: Average call length 3 minutes per call (stated assumption); Call volume when the page is not sized by calls 400 calls per month (stated assumption); Message volume when the page is not sized by messages 2,000 messages per month (stated assumption). How costs are computed
The same on both 18
| Field | JustCall | Twilio |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESSends SMS | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESKeywords and automatic opt-out | Included | Included |
| FEATURESDelivery receipts | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESSends MMS (images) | Included | Included |
| FEATURESWhatsApp Business Platform access | Included | Included |
| FEATURESWhatsApp template messages | Included | Included |
| FEATURESRCS business messaging | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESInternational numbers | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESAI voice agent for outbound and inbound | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |