13 DIFFERENCES ยท 13 THE SAME
Microsoft Teams Phone vs RingCentral
Last verified
SHORT ANSWER
Microsoft Teams Phone and RingCentral both meet every requirement for 8 jobs we track, including support call queues, auto attendant and call forwarding. The biggest differences in the data: Microsoft Teams Phone costs 50% less for toll-free numbers at 2,000 minutes/month and Microsoft Teams Phone costs 50% less for business phone system at 25 users.
Both meet every requirement for
Choose Microsoft Teams Phone if
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $50 a month against $100.
- - You want the lower cost for business phone system at 25 users: $250 a month against $500.
- - You want the lower cost for support call queues at 25 users: $250 a month against $500.
Differences 13
| Field | Microsoft Teams Phone | RingCentral |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $50/mo | $100/mo |
| COSTBusiness phone system: monthly cost at 25 users | $250/mo | $500/mo |
| COSTSupport call queues: monthly cost at 25 users | $250/mo | $500/mo |
| FEATURESNative CRM integration | Unknown | Higher tier (Advanced) |
| FEATURESAudio conference bridge | Add-on | Included |
| FEATURESVideo meetings | Unknown | Included |
| FEATURESPush-to-talk channels | Included | Add-on |
| COMPLIANCEHIPAA BAA | Included | Not published by the vendor |
| COMPLIANCEData residency | AU, BR, CA, FR, DE, IN, IT, JP, NO, PL, QA, ZA, KR, SE, CH, AE, UK | Not published by the vendor |
| COVERAGECountries with phone numbers | 3 countries | Not published by the vendor |
| INTEGRATIONSNative integrations | 1 native | 11 native |
| REVIEWSReview sentiment | Unknown | Mostly negative |
| ACCEPTANCEBPO and call center operators | Unknown | Accepted with conditions |
Microsoft Teams PhoneRingCentral
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 13
| Field | Microsoft Teams Phone | RingCentral |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESRing several devices at once | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |