12 DIFFERENCES ยท 8 THE SAME
Plivo vs RingCentral
Last verified
SHORT ANSWER
Plivo and RingCentral both meet every requirement for 5 jobs we track, including IVR self-service, call forwarding and two-way business texting. The biggest differences in the data: Plivo costs 89% less for virtual and international numbers at 10 numbers and Plivo costs 85% less for toll-free numbers at 2,000 minutes/month.
Both meet every requirement for
Choose Plivo if
- - You want the lower cost for virtual and international numbers at 10 numbers: $13.80 a month against $130.
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $15.40 a month against $100.
- - Plivo includes international numbers in the base plan; on RingCentral it is add-on.
Differences 12
| Field | Plivo | RingCentral |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $13.80/mo | $130/mo |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $15.40/mo | $100/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | Could not compute from published prices | $100/mo |
| COSTPricing model | Per message | Per user per month |
| FEATURESInternational numbers | Included | Add-on |
| COMPLIANCEHIPAA BAA | Higher tier (Enterprise) | Not published by the vendor |
| COMPLIANCESOC 2 Type II | Unknown | Included |
| COMPLIANCEData residency | US, EU | Not published by the vendor |
| COVERAGECountries with phone numbers | 5 countries | Not published by the vendor |
| INTEGRATIONSNative integrations | 8 native | 11 native |
| REVIEWSReview sentiment | Unknown | Mostly negative |
| ACCEPTANCEBPO and call center operators | Unknown | Accepted with conditions |
Assumptions used: Average call length 3 minutes per call (stated assumption); Call volume when the page is not sized by calls 400 calls per month (stated assumption); Message volume when the page is not sized by messages 2,000 messages per month (stated assumption); Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 8
| Field | Plivo | RingCentral |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESRing several devices at once | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESToll-free numbers | Included | Included |