10 DIFFERENCES ยท 6 THE SAME
RingCentral vs Talkdesk
Last verified
SHORT ANSWER
RingCentral and Talkdesk both meet every requirement for support call queues, IVR self-service and call transcription. The biggest differences in the data: RingCentral costs 76% less for support call queues at 25 users and RingCentral costs 76% less for IVR self-service at 10,000 minutes/month.
Both meet every requirement for
Choose RingCentral if
- - You want the lower cost for support call queues at 25 users: $500 a month against $2,125.
- - You want the lower cost for IVR self-service at 10,000 minutes/month: $100 a month against $425.
- - You want the lower cost for call transcription at 5,000 minutes/month: $100 a month against $425.
- - You need breadth in native integrations: RingCentral 11 native, Talkdesk 4 native.
Differences 10
| Field | RingCentral | Talkdesk |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $500/mo | $2,125/mo |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | $100/mo | $425/mo |
| COSTCall transcription: monthly cost at 5,000 minutes/month | $100/mo | $425/mo |
| COSTFree trial | Yes | Unknown |
| FEATURESNative CRM integration | Higher tier (Advanced) | Included |
| FEATURESSkills-based routing | Not published by the vendor | Included |
| FEATURESCall recording | Included | Unknown |
| INTEGRATIONSNative integrations | 11 native | 4 native |
| REVIEWSReview sentiment | Mostly negative | Unknown |
| ACCEPTANCEBPO and call center operators | Accepted with conditions | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 6
| Field | RingCentral | Talkdesk |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |