11 DIFFERENCES ยท 8 THE SAME
Talkdesk vs Zoom Phone
Last verified
SHORT ANSWER
Talkdesk and Zoom Phone both meet every requirement for 4 jobs we track, including support call queues, IVR self-service and call routing. The biggest difference in the data: native integrations: 5 native on Zoom Phone against 4 native on Talkdesk.
Both meet every requirement for
Differences 11
| Field | Talkdesk | Zoom Phone |
|---|---|---|
| COSTSupport call queues: monthly cost at 25 users | $2,125/mo | Unknown |
| COSTIVR self-service: monthly cost at 10,000 minutes/month | $425/mo | Unknown |
| COSTCall routing: monthly cost at 25 users | $2,125/mo | Unknown |
| COSTMinimum users | Unknown | 1 user |
| FEATURESSkills-based routing | Included | Not published by the vendor |
| FEATURESCall recording | Unknown | Included |
| COMPLIANCEHIPAA BAA | Unknown | Included |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COVERAGECountries with phone numbers | Unknown | 34 countries |
| INTEGRATIONSNative integrations | 4 native | 5 native |
| ACCEPTANCEi-gaming | Unknown | Not accepted |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 8
| Field | Talkdesk | Zoom Phone |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |