12 DIFFERENCES ยท 7 THE SAME
Twilio vs Zoom Phone
Last verified
SHORT ANSWER
Twilio and Zoom Phone both meet every requirement for 4 jobs we track, including IVR self-service, virtual and international numbers and toll-free numbers. The biggest difference in the data: native integrations: 5 native on Zoom Phone against 1 native on Twilio.
Both meet every requirement for
Differences 12
| Field | Twilio | Zoom Phone |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $10.20/mo | Unknown |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $16.60/mo | Unknown |
| COSTPricing model | Per message | Per user per month |
| COSTFree trial | Yes | Unknown |
| COSTMinimum users | Unknown | 1 user |
| FEATURESNative CRM integration | Unknown | Included |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COMPLIANCEData residency | EU | Unknown |
| COVERAGECountries with phone numbers | Unknown | 34 countries |
| INTEGRATIONSNative integrations | 1 native | 5 native |
| REVIEWSReview sentiment | Mostly negative | Unknown |
| ACCEPTANCEi-gaming | Unknown | Not accepted |
Assumptions used: Average call length 3 minutes per call (stated assumption); Call volume when the page is not sized by calls 400 calls per month (stated assumption); Message volume when the page is not sized by messages 2,000 messages per month (stated assumption). How costs are computed
The same on both 7
| Field | Twilio | Zoom Phone |
|---|---|---|
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESInternational numbers | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESNumber porting | Included | Included |
| COMPLIANCEHIPAA BAA | Included | Included |