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15 DIFFERENCES ยท 11 THE SAME

8x8 vs Aircall

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SHORT ANSWER

8x8 and Aircall both meet every requirement for 8 jobs we track, including support call queues, auto attendant and call routing. The biggest difference in the data: native integrations: 8 native on 8x8 against 7 native on Aircall.

Both meet every requirement for

8x8 sells by custom quote, so its cost rows show no monthly total.

Differences 15

Field8x8Aircall
COSTToll-free numbers: monthly cost at 2,000 minutes/monthCustom quote$150/mo
COSTBusiness phone system: monthly cost at 25 usersCustom quote$750/mo
COSTSupport call queues: monthly cost at 25 usersCustom quote$750/mo
COSTPricing modelCustom quotePer user per month
COSTFree trialNot published by the vendorYes
COSTMinimum usersUnknown3 users
FEATURESNative CRM integrationUnknownIncluded
FEATURESSkills-based routingUnknownIncluded
FEATURESTwo-way textingUnknownIncluded
FEATURESSupports desk phonesIncludedUnknown
COMPLIANCESOC 2 Type IIUnknownIncluded
COMPLIANCEData residencyUnknownUS, EU, AU
COVERAGECountries with phone numbersUnknown38 countries
INTEGRATIONSNative integrations8 native7 native
REVIEWSReview sentimentUnknownMostly negative

8x8Aircall

Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed

The same on both 11

Field8x8Aircall
FEATURESCall queuesIncludedIncluded
FEATURESCall recordingIncludedIncluded
FEATURESAuto attendant menuIncludedIncluded
FEATURESVoicemail to email with transcriptionIncludedIncluded
FEATURESBusiness-hours routing rulesIncludedIncluded
FEATURESCall forwarding to any numberIncludedIncluded
FEATURESToll-free numbersIncludedIncluded
FEATURESLocal numbersIncludedIncluded
FEATURESMobile softphone appIncludedIncluded
FEATURESNumber portingIncludedIncluded
FEATURESVoicemail boxesIncludedIncluded