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16 DIFFERENCES ยท 12 THE SAME

8x8 vs Dialpad

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SHORT ANSWER

8x8 and Dialpad both meet every requirement for 9 jobs we track, including support call queues, auto attendant and call routing. The biggest difference in the data: native integrations: 8 native on 8x8 against 6 native on Dialpad.

Both meet every requirement for

8x8 sells by custom quote, so its cost rows show no monthly total.

Differences 16

Field8x8Dialpad
COSTToll-free numbers: monthly cost at 2,000 minutes/monthCustom quote$75/mo
COSTBusiness phone system: monthly cost at 25 usersCustom quote$375/mo
COSTSupport call queues: monthly cost at 25 usersCustom quote$2,225/mo
COSTPricing modelCustom quotePer user per month
COSTFree trialNot published by the vendorYes
FEATURESNative CRM integrationUnknownHigher tier (Pro)
FEATURESSkills-based routingUnknownIncluded
FEATURESRing several devices at onceUnknownIncluded
FEATURESToll-free numbersIncludedAdd-on
FEATURESTwo-way textingUnknownIncluded
FEATURESVideo meetingsUnknownIncluded
COMPLIANCEHIPAA BAAUnknownIncluded
COMPLIANCESOC 2 Type IIUnknownIncluded
COMPLIANCEData residencyUnknownUS
INTEGRATIONSNative integrations8 native6 native
REVIEWSReview sentimentUnknownMixed

8x8Dialpad

Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed

The same on both 12

Field8x8Dialpad
FEATURESCall queuesIncludedIncluded
FEATURESCall recordingIncludedIncluded
FEATURESAuto attendant menuIncludedIncluded
FEATURESVoicemail to email with transcriptionIncludedIncluded
FEATURESBusiness-hours routing rulesIncludedIncluded
FEATURESCall forwarding to any numberIncludedIncluded
FEATURESLocal numbersIncludedIncluded
FEATURESMobile softphone appIncludedIncluded
FEATURESNumber portingIncludedIncluded
FEATURESVoicemail boxesIncludedIncluded
FEATURESSupports desk phonesIncludedIncluded
FEATURESAudio conference bridgeIncludedIncluded