10 DIFFERENCES ยท 19 THE SAME
8x8 vs GoTo Connect
Last verified
SHORT ANSWER
8x8 and GoTo Connect both meet every requirement for 10 jobs we track, including support call queues, auto attendant and call routing. The biggest difference in the data: native integrations: 8 native on 8x8 against 3 native on GoTo Connect.
Both meet every requirement for
8x8 sells by custom quote, so its cost rows show no monthly total. GoTo Connect sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 10
| Field | 8x8 | GoTo Connect |
|---|---|---|
| FEATURESSkills-based routing | Unknown | Higher tier (Contact Center) |
| FEATURESTwo-way texting | Unknown | Included |
| COMPLIANCEHIPAA BAA | Unknown | Included |
| INTEGRATIONSNative integrations | 8 native | 3 native |
| REVIEWSReview sentiment | Unknown | Mostly negative |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCEi-gaming | Unknown | Accepted with conditions |
| ACCEPTANCELead generation | Unknown | Accepted with conditions |
| ACCEPTANCENonprofits | Unknown | Accepted with conditions |
| ACCEPTANCEPolitical campaigns | Unknown | Accepted with conditions |
The same on both 19
| Field | 8x8 | GoTo Connect |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | Custom quote | Custom quote |
| COSTBusiness phone system: monthly cost at 25 users | Custom quote | Custom quote |
| COSTSupport call queues: monthly cost at 25 users | Custom quote | Custom quote |
| COSTPricing model | Custom quote | Custom quote |
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESVanity number search | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESOverhead and group paging | Included | Included |
| FEATURESDesk-to-desk intercom | Included | Included |