11 DIFFERENCES ยท 14 THE SAME
8x8 vs Intermedia Unite
Last verified
SHORT ANSWER
8x8 and Intermedia Unite both meet every requirement for 10 jobs we track, including support call queues, auto attendant and call routing. The biggest difference in the data: native integrations: 14 native on Intermedia Unite against 8 native on 8x8.
Both meet every requirement for
8x8 sells by custom quote, so its cost rows show no monthly total.
Differences 11
| Field | 8x8 | Intermedia Unite |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | Custom quote | $140/mo |
| COSTBusiness phone system: monthly cost at 25 users | Custom quote | $700/mo |
| COSTSupport call queues: monthly cost at 25 users | Custom quote | $700/mo |
| COSTPricing model | Custom quote | Per user per month |
| FEATURESNative CRM integration | Unknown | Included |
| FEATURESToll-free numbers | Included | Add-on |
| FEATURESTwo-way texting | Unknown | Included |
| FEATURESVideo meetings | Unknown | Included |
| COMPLIANCEHIPAA BAA | Unknown | Included |
| COMPLIANCESOC 2 Type II | Unknown | Included |
| INTEGRATIONSNative integrations | 8 native | 14 native |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 14
| Field | 8x8 | Intermedia Unite |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESAudio conference bridge | Included | Included |
| FEATURESOverhead and group paging | Included | Included |
| FEATURESDesk-to-desk intercom | Included | Included |