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18 DIFFERENCES ยท 12 THE SAME

8x8 vs JustCall

Last verified

SHORT ANSWER

8x8 and JustCall both meet every requirement for 8 jobs we track, including support call queues, auto attendant and call routing. The biggest difference in the data: native integrations: 10 native on JustCall against 8 native on 8x8.

Both meet every requirement for

8x8 sells by custom quote, so its cost rows show no monthly total.

Differences 18

Field8x8JustCall
COSTToll-free numbers: monthly cost at 2,000 minutes/monthCustom quoteUnknown
COSTBusiness phone system: monthly cost at 25 usersCustom quoteUnknown
COSTSupport call queues: monthly cost at 25 usersCustom quoteUnknown
COSTPricing modelCustom quotePer user per month
COSTFree trialNot published by the vendorYes
COSTMinimum usersUnknown2 users
FEATURESNative CRM integrationUnknownIncluded
FEATURESSkills-based routingUnknownIncluded
FEATURESVoicemail to email with transcriptionIncludedNot published by the vendor
FEATURESTwo-way textingUnknownIncluded
COMPLIANCESOC 2 Type IIUnknownIncluded
COMPLIANCEData residencyUnknownUS
COVERAGECountries with phone numbersUnknown70+ countries
INTEGRATIONSNative integrations8 native10 native
REVIEWSReview sentimentUnknownMixed
ACCEPTANCEFinanceUnknownAccepted with conditions
ACCEPTANCEi-gamingUnknownAccepted with conditions
ACCEPTANCELead generationUnknownAccepted with conditions

8x8JustCall

The same on both 12

Field8x8JustCall
FEATURESCall queuesIncludedIncluded
FEATURESCall recordingIncludedIncluded
FEATURESAuto attendant menuIncludedIncluded
FEATURESBusiness-hours routing rulesIncludedIncluded
FEATURESCall forwarding to any numberIncludedIncluded
FEATURESToll-free numbersIncludedIncluded
FEATURESVanity number searchIncludedIncluded
FEATURESLocal numbersIncludedIncluded
FEATURESMobile softphone appIncludedIncluded
FEATURESNumber portingIncludedIncluded
FEATURESVoicemail boxesIncludedIncluded
FEATURESSupports desk phonesIncludedIncluded