12 DIFFERENCES ยท 12 THE SAME
8x8 vs Microsoft Teams Phone
Last verified
SHORT ANSWER
8x8 and Microsoft Teams Phone both meet every requirement for 8 jobs we track, including support call queues, auto attendant and toll-free numbers. The biggest difference in the data: native integrations: 8 native on 8x8 against 1 native on Microsoft Teams Phone.
Both meet every requirement for
8x8 sells by custom quote, so its cost rows show no monthly total.
Differences 12
| Field | 8x8 | Microsoft Teams Phone |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | Custom quote | $50/mo |
| COSTBusiness phone system: monthly cost at 25 users | Custom quote | $250/mo |
| COSTSupport call queues: monthly cost at 25 users | Custom quote | $250/mo |
| COSTPricing model | Custom quote | Per user per month |
| COSTFree trial | Not published by the vendor | Yes |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESAudio conference bridge | Included | Add-on |
| COMPLIANCEHIPAA BAA | Unknown | Included |
| COMPLIANCESOC 2 Type II | Unknown | Included |
| COMPLIANCEData residency | Unknown | AU, BR, CA, FR, DE, IN, IT, JP, NO, PL, QA, ZA, KR, SE, CH, AE, UK |
| COVERAGECountries with phone numbers | Unknown | 3 countries |
| INTEGRATIONSNative integrations | 8 native | 1 native |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 12
| Field | 8x8 | Microsoft Teams Phone |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESE911 service | Included | Included |
| FEATURESDynamic E911 location for remote staff | Included | Included |