13 DIFFERENCES ยท 12 THE SAME
8x8 vs Zoom Phone
Last verified
SHORT ANSWER
8x8 and Zoom Phone both meet every requirement for 9 jobs we track, including support call queues, auto attendant and call routing. The biggest difference in the data: native integrations: 8 native on 8x8 against 5 native on Zoom Phone.
Both meet every requirement for
8x8 sells by custom quote, so its cost rows show no monthly total.
Differences 13
| Field | 8x8 | Zoom Phone |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | Custom quote | Unknown |
| COSTBusiness phone system: monthly cost at 25 users | Custom quote | Unknown |
| COSTSupport call queues: monthly cost at 25 users | Custom quote | Unknown |
| COSTPricing model | Custom quote | Per user per month |
| COSTMinimum users | Unknown | 1 user |
| FEATURESNative CRM integration | Unknown | Included |
| FEATURESTwo-way texting | Unknown | Included |
| FEATURESAudio conference bridge | Included | Add-on |
| FEATURESVideo meetings | Unknown | Included |
| COMPLIANCEHIPAA BAA | Unknown | Included |
| COVERAGECountries with phone numbers | Unknown | 34 countries |
| INTEGRATIONSNative integrations | 8 native | 5 native |
| ACCEPTANCEi-gaming | Unknown | Not accepted |
The same on both 12
| Field | 8x8 | Zoom Phone |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESSupports desk phones | Included | Included |