14 DIFFERENCES ยท 12 THE SAME
Aircall vs Bird
Last verified
SHORT ANSWER
Aircall and Bird both meet every requirement for 7 jobs we track, including IVR self-service, two-way business texting and WhatsApp customer support. The biggest differences in the data: Bird costs 100% less for AI voice agents at 5,000 minutes/month and Bird costs 100% less for toll-free numbers at 2,000 minutes/month.
Both meet every requirement for
Choose Bird if
- - You want the lower cost for AI voice agents at 5,000 minutes/month: $0.50 a month against $150.
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $0.50 a month against $150.
- - You want the lower cost for virtual and international numbers at 10 numbers: $5 a month against $150.
Differences 14
| Field | Aircall | Bird |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $150/mo | $5/mo |
| COSTAI voice agents: monthly cost at 5,000 minutes/month | $150/mo | $0.50/mo |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $150/mo | $0.50/mo |
| COSTPricing model | Per user per month | Per message |
| COSTFree trial | Yes | Not published by the vendor |
| COSTMinimum users | 3 users | Not published by the vendor |
| FEATURESWhatsApp Business Platform access | Add-on | Included |
| COMPLIANCEData residency | US, EU, AU | Not published by the vendor |
| COVERAGECountries with phone numbers | 38 countries | Unknown |
| INTEGRATIONSNative integrations | 7 native | 6 native |
| REVIEWSReview sentiment | Mostly negative | Unknown |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCEHealthcare | Unknown | Accepted with conditions |
| ACCEPTANCELead generation | Unknown | Accepted with conditions |
Assumptions used: Phone numbers when the page is not sized by numbers 1 phone numbers (stated assumption); Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 12
| Field | Aircall | Bird |
|---|---|---|
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESShared team inbox for messages | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESInternational numbers | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESAI voice agent for outbound and inbound | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |