19 DIFFERENCES ยท 13 THE SAME
Aircall vs GoTo Connect
Last verified
SHORT ANSWER
Aircall and GoTo Connect both meet every requirement for 8 jobs we track, including support call queues, auto attendant and call routing. The biggest difference in the data: native integrations: 7 native on Aircall against 3 native on GoTo Connect.
Both meet every requirement for
Reviews of Aircall are mostly negative, with billing and cancellation the most common complaint; reviews of GoTo Connect are mostly negative, with billing and cancellation the most common complaint.
GoTo Connect sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 19
| Field | Aircall | GoTo Connect |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $150/mo | Custom quote |
| COSTBusiness phone system: monthly cost at 25 users | $750/mo | Custom quote |
| COSTSupport call queues: monthly cost at 25 users | $750/mo | Custom quote |
| COSTPricing model | Per user per month | Custom quote |
| COSTFree trial | Yes | Not published by the vendor |
| COSTMinimum users | 3 users | Unknown |
| FEATURESNative CRM integration | Included | Unknown |
| FEATURESSkills-based routing | Included | Higher tier (Contact Center) |
| FEATURESSupports desk phones | Unknown | Included |
| COMPLIANCEHIPAA BAA | Unknown | Included |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COMPLIANCEData residency | US, EU, AU | Not published by the vendor |
| COVERAGECountries with phone numbers | 38 countries | Unknown |
| INTEGRATIONSNative integrations | 7 native | 3 native |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCEi-gaming | Unknown | Accepted with conditions |
| ACCEPTANCELead generation | Unknown | Accepted with conditions |
| ACCEPTANCENonprofits | Unknown | Accepted with conditions |
| ACCEPTANCEPolitical campaigns | Unknown | Accepted with conditions |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 13
| Field | Aircall | GoTo Connect |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| REVIEWSReview sentiment | Mostly negative | Mostly negative |