15 DIFFERENCES ยท 14 THE SAME
Aircall vs Grasshopper
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SHORT ANSWER
Aircall and Grasshopper both meet every requirement for 8 jobs we track, including auto attendant, call routing and two-way business texting. The biggest difference in the data: reviews are mostly positive for Grasshopper and mostly negative for Aircall.
Both meet every requirement for
Reviews of Aircall are mostly negative, with billing and cancellation the most common complaint; reviews of Grasshopper are mostly positive, with customer support the most common complaint.
Grasshopper publishes only a starting price (from $14/month), so its cost rows show no monthly total.
Differences 15
| Field | Aircall | Grasshopper |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $150/mo | From $14/month |
| COSTBusiness phone system: monthly cost at 25 users | $750/mo | From $14/month |
| COSTCall routing: monthly cost at 25 users | $750/mo | From $14/month |
| COSTPricing model | Per user per month | Starting price only |
| COSTMinimum users | 3 users | Not published by the vendor |
| FEATURESSkills-based routing | Included | Not published by the vendor |
| FEATURESRing several devices at once | Unknown | Add-on |
| FEATURESNative CRM integration | Included | Unknown |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COMPLIANCEData residency | US, EU, AU | Not published by the vendor |
| COVERAGECountries with phone numbers | 38 countries | Not published by the vendor |
| INTEGRATIONSNative integrations | 7 native | Not published by the vendor |
| REVIEWSReview sentiment | Mostly negative | Mostly positive |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCEi-gaming | Unknown | Accepted with conditions |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 14
| Field | Aircall | Grasshopper |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESShared team inbox for messages | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESCall recording | Included | Included |