13 DIFFERENCES ยท 12 THE SAME
Aircall vs Microsoft Teams Phone
Last verified
SHORT ANSWER
Aircall and Microsoft Teams Phone both meet every requirement for 6 jobs we track, including support call queues, auto attendant and toll-free numbers. The biggest differences in the data: Microsoft Teams Phone costs 67% less for toll-free numbers at 2,000 minutes/month and Microsoft Teams Phone costs 67% less for business phone system at 25 users.
Both meet every requirement for
Choose Aircall if
- - You need breadth in countries with phone numbers: Aircall 38 countries, Microsoft Teams Phone 3 countries.
- - You need breadth in native integrations: Aircall 7 native, Microsoft Teams Phone 1 native.
Choose Microsoft Teams Phone if
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $50 a month against $150.
- - You want the lower cost for business phone system at 25 users: $250 a month against $750.
- - You want the lower cost for support call queues at 25 users: $250 a month against $750.
Differences 13
| Field | Aircall | Microsoft Teams Phone |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $150/mo | $50/mo |
| COSTBusiness phone system: monthly cost at 25 users | $750/mo | $250/mo |
| COSTSupport call queues: monthly cost at 25 users | $750/mo | $250/mo |
| COSTMinimum users | 3 users | Not published by the vendor |
| FEATURESNative CRM integration | Included | Unknown |
| FEATURESSkills-based routing | Included | Unknown |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESSupports desk phones | Unknown | Included |
| COMPLIANCEHIPAA BAA | Unknown | Included |
| COMPLIANCEData residency | US, EU, AU | AU, BR, CA, FR, DE, IN, IT, JP, NO, PL, QA, ZA, KR, SE, CH, AE, UK |
| COVERAGECountries with phone numbers | 38 countries | 3 countries |
| INTEGRATIONSNative integrations | 7 native | 1 native |
| REVIEWSReview sentiment | Mostly negative | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 12
| Field | Aircall | Microsoft Teams Phone |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |