16 DIFFERENCES ยท 11 THE SAME
GoTo Connect vs Ooma Office
Last verified
SHORT ANSWER
GoTo Connect and Ooma Office both meet every requirement for 6 jobs we track, including auto attendant, toll-free numbers and second business number. The biggest differences in the data: native integrations: 5 native on Ooma Office against 3 native on GoTo Connect and reviews are mostly positive for Ooma Office and mostly negative for GoTo Connect.
Both meet every requirement for
Choose Ooma Office if
- - You need breadth in native integrations: Ooma Office 5 native, GoTo Connect 3 native.
- - You weigh user reviews: reviews of Ooma Office are mostly positive, of GoTo Connect mostly negative.
Reviews of GoTo Connect are mostly negative, with billing and cancellation the most common complaint; reviews of Ooma Office are mostly positive.
GoTo Connect sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 16
| Field | GoTo Connect | Ooma Office |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | Custom quote | $99.75/mo |
| COSTBusiness phone system: monthly cost at 25 users | Custom quote | $499/mo |
| COSTAuto attendant: monthly cost at 25 users | Custom quote | $499/mo |
| COSTPricing model | Custom quote | Per user per month |
| FEATURESVoicemail to email with transcription | Included | Higher tier (Ooma Office Pro) |
| FEATURESBusiness-hours routing rules | Included | Not published by the vendor |
| FEATURESCall recording | Included | Higher tier (Ooma Office Pro) |
| FEATURESNative CRM integration | Unknown | Higher tier (Ooma Office Pro Plus) |
| COMPLIANCEHIPAA BAA | Included | Not published by the vendor |
| INTEGRATIONSNative integrations | 3 native | 5 native |
| REVIEWSReview sentiment | Mostly negative | Mostly positive |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCEi-gaming | Accepted with conditions | Unknown |
| ACCEPTANCELead generation | Accepted with conditions | Unknown |
| ACCEPTANCENonprofits | Accepted with conditions | Unknown |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 11
| Field | GoTo Connect | Ooma Office |
|---|---|---|
| FEATURESAuto attendant menu | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESOverhead and group paging | Included | Included |
| FEATURESDesk-to-desk intercom | Included | Included |