20 DIFFERENCES ยท 14 THE SAME
GoTo Connect vs RingCentral
Last verified
SHORT ANSWER
GoTo Connect and RingCentral both meet every requirement for 9 jobs we track, including support call queues, auto attendant and toll-free numbers. The biggest difference in the data: native integrations: 11 native on RingCentral against 3 native on GoTo Connect.
Both meet every requirement for
Reviews of GoTo Connect are mostly negative, with billing and cancellation the most common complaint; reviews of RingCentral are mostly negative, with customer support the most common complaint.
GoTo Connect sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 20
| Field | GoTo Connect | RingCentral |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | Custom quote | $100/mo |
| COSTBusiness phone system: monthly cost at 25 users | Custom quote | $500/mo |
| COSTSupport call queues: monthly cost at 25 users | Custom quote | $500/mo |
| COSTPricing model | Custom quote | Per user per month |
| COSTFree trial | Not published by the vendor | Yes |
| FEATURESNative CRM integration | Unknown | Higher tier (Advanced) |
| FEATURESSkills-based routing | Higher tier (Contact Center) | Not published by the vendor |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESVanity number search | Included | Add-on |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| COMPLIANCEHIPAA BAA | Included | Not published by the vendor |
| COMPLIANCESOC 2 Type II | Not published by the vendor | Included |
| INTEGRATIONSNative integrations | 3 native | 11 native |
| ACCEPTANCEBPO and call center operators | Unknown | Accepted with conditions |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCEi-gaming | Accepted with conditions | Unknown |
| ACCEPTANCELead generation | Accepted with conditions | Unknown |
| ACCEPTANCENonprofits | Accepted with conditions | Unknown |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 14
| Field | GoTo Connect | RingCentral |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESOverhead and group paging | Included | Included |
| FEATURESDesk-to-desk intercom | Included | Included |
| REVIEWSReview sentiment | Mostly negative | Mostly negative |