12 DIFFERENCES ยท 12 THE SAME
Intermedia Unite vs Microsoft Teams Phone
Last verified
SHORT ANSWER
Intermedia Unite and Microsoft Teams Phone both meet every requirement for 7 jobs we track, including support call queues, auto attendant and toll-free numbers. The biggest differences in the data: Microsoft Teams Phone costs 64% less for toll-free numbers at 2,000 minutes/month and Microsoft Teams Phone costs 64% less for business phone system at 25 users.
Both meet every requirement for
Choose Microsoft Teams Phone if
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $50 a month against $140.
- - You want the lower cost for business phone system at 25 users: $250 a month against $700.
- - You want the lower cost for support call queues at 25 users: $250 a month against $700.
- - Microsoft Teams Phone includes toll-free numbers in the base plan; on Intermedia Unite it is add-on.
Differences 12
| Field | Intermedia Unite | Microsoft Teams Phone |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $140/mo | $50/mo |
| COSTBusiness phone system: monthly cost at 25 users | $700/mo | $250/mo |
| COSTSupport call queues: monthly cost at 25 users | $700/mo | $250/mo |
| COSTFree trial | Not published by the vendor | Yes |
| FEATURESNative CRM integration | Included | Unknown |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| FEATURESToll-free numbers | Add-on | Included |
| FEATURESAudio conference bridge | Included | Add-on |
| FEATURESVideo meetings | Included | Unknown |
| COMPLIANCEData residency | Not published by the vendor | AU, BR, CA, FR, DE, IN, IT, JP, NO, PL, QA, ZA, KR, SE, CH, AE, UK |
| COVERAGECountries with phone numbers | Not published by the vendor | 3 countries |
| INTEGRATIONSNative integrations | 14 native | 1 native |
Intermedia UniteMicrosoft Teams Phone
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 12
| Field | Intermedia Unite | Microsoft Teams Phone |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| COMPLIANCEHIPAA BAA | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |