16 DIFFERENCES ยท 12 THE SAME
JustCall vs Microsoft Teams Phone
Last verified
SHORT ANSWER
JustCall and Microsoft Teams Phone both meet every requirement for 5 jobs we track, including support call queues, auto attendant and toll-free numbers. The biggest difference in the data: native integrations: 10 native on JustCall against 1 native on Microsoft Teams Phone.
Both meet every requirement for
Differences 16
| Field | JustCall | Microsoft Teams Phone |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | Unknown | $50/mo |
| COSTBusiness phone system: monthly cost at 25 users | Unknown | $250/mo |
| COSTSupport call queues: monthly cost at 25 users | Unknown | $250/mo |
| COSTMinimum users | 2 users | Not published by the vendor |
| FEATURESNative CRM integration | Included | Unknown |
| FEATURESSkills-based routing | Included | Unknown |
| FEATURESVoicemail to email with transcription | Not published by the vendor | Included |
| FEATURESBusiness-hours routing rules | Included | Unknown |
| COMPLIANCEHIPAA BAA | Unknown | Included |
| COMPLIANCEData residency | US | AU, BR, CA, FR, DE, IN, IT, JP, NO, PL, QA, ZA, KR, SE, CH, AE, UK |
| COVERAGECountries with phone numbers | 70+ countries | 3 countries |
| INTEGRATIONSNative integrations | 10 native | 1 native |
| REVIEWSReview sentiment | Mixed | Unknown |
| ACCEPTANCEFinance | Accepted with conditions | Unknown |
| ACCEPTANCEi-gaming | Accepted with conditions | Unknown |
| ACCEPTANCELead generation | Accepted with conditions | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 12
| Field | JustCall | Microsoft Teams Phone |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |