13 DIFFERENCES · 14 THE SAME

Microsoft Teams Phone vs Zoom Phone

Last verified 2026-10-28

SHORT ANSWER

Microsoft Teams Phone and Zoom Phone both meet every requirement for 8 jobs we track, including support call queues, auto attendant and toll-free numbers. The biggest differences in the data: countries with phone numbers: 34 countries on Zoom Phone against 3 countries on Microsoft Teams Phone and native integrations: 5 native on Zoom Phone against 1 native on Microsoft Teams Phone.

Both meet every requirement for

Choose Zoom Phone if

- You need breadth in countries with phone numbers: Zoom Phone 34 countries, Microsoft Teams Phone 3 countries.
- You need breadth in native integrations: Zoom Phone 5 native, Microsoft Teams Phone 1 native.

Differences 13

Field	Microsoft Teams Phone	Zoom Phone
COSTToll-free numbers: monthly cost at 2,000 minutes/month	$50/mo	Unknown
COSTBusiness phone system: monthly cost at 25 users	$250/mo	Unknown
COSTSupport call queues: monthly cost at 25 users	$250/mo	Unknown
COSTFree trial	Yes	Unknown
COSTMinimum users	Not published by the vendor	1 user
FEATURESNative CRM integration	Unknown	Included
FEATURESBusiness-hours routing rules	Unknown	Included
FEATURESVideo meetings	Unknown	Included
COMPLIANCESOC 2 Type II	Included	Not published by the vendor
COMPLIANCEData residency	AU, BR, CA, FR, DE, IN, IT, JP, NO, PL, QA, ZA, KR, SE, CH, AE, UK	Unknown
COVERAGECountries with phone numbers	3 countries	34 countries
INTEGRATIONSNative integrations	1 native	5 native
ACCEPTANCEi-gaming	Unknown	Not accepted

Microsoft Teams Phone Zoom Phone

Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed

The same on both 14

Field	Microsoft Teams Phone	Zoom Phone
COSTPricing model	Per user per month	Per user per month
FEATURESCall queues	Included	Included
FEATURESCall recording	Included	Included
FEATURESAuto attendant menu	Included	Included
FEATURESVoicemail to email with transcription	Included	Included
FEATURESCall forwarding to any number	Included	Included
FEATURESToll-free numbers	Included	Included
FEATURESNumber porting	Included	Included
FEATURESVoicemail boxes	Included	Included
FEATURESMobile softphone app	Included	Included
FEATURESSupports desk phones	Included	Included
FEATURESAudio conference bridge	Add-on	Add-on
FEATURESPush-to-talk channels	Included	Included
COMPLIANCEHIPAA BAA	Included	Included