15 DIFFERENCES ยท 12 THE SAME
RingCentral vs Zadarma
Last verified
SHORT ANSWER
RingCentral and Zadarma both meet every requirement for 8 jobs we track, including support call queues, IVR self-service and auto attendant. The biggest difference in the data: native integrations: 11 native on RingCentral against 8 native on Zadarma.
Both meet every requirement for
Differences 15
| Field | RingCentral | Zadarma |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $130/mo | Unknown |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $100/mo | Unknown |
| COSTBusiness phone system: monthly cost at 25 users | $500/mo | Unknown |
| COSTPricing model | Per user per month | Flat monthly plans |
| COSTFree trial | Yes | Unknown |
| FEATURESNative CRM integration | Higher tier (Advanced) | Included |
| FEATURESVoicemail to email with transcription | Included | Unknown |
| FEATURESBusiness-hours routing rules | Unknown | Included |
| FEATURESInternational numbers | Add-on | Included |
| FEATURESVideo meetings | Included | Unknown |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COVERAGECountries with phone numbers | Not published by the vendor | 7 countries |
| INTEGRATIONSNative integrations | 11 native | 8 native |
| REVIEWSReview sentiment | Mostly negative | Unknown |
| ACCEPTANCEBPO and call center operators | Accepted with conditions | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 12
| Field | RingCentral | Zadarma |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESAudio conference bridge | Included | Included |