14 DIFFERENCES ยท 14 THE SAME
Aircall vs Zadarma
Last verified
SHORT ANSWER
Aircall and Zadarma both meet every requirement for 9 jobs we track, including support call queues, IVR self-service and auto attendant. The biggest differences in the data: countries with phone numbers: 38 countries on Aircall against 7 countries on Zadarma and native integrations: 8 native on Zadarma against 7 native on Aircall.
Both meet every requirement for
Differences 14
| Field | Aircall | Zadarma |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $150/mo | Unknown |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $150/mo | Unknown |
| COSTBusiness phone system: monthly cost at 25 users | $750/mo | Unknown |
| COSTPricing model | Per user per month | Flat monthly plans |
| COSTFree trial | Yes | Unknown |
| COSTMinimum users | 3 users | Unknown |
| FEATURESSkills-based routing | Included | Unknown |
| FEATURESVoicemail to email with transcription | Included | Unknown |
| FEATURESSupports desk phones | Unknown | Included |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COMPLIANCEData residency | US, EU, AU | Unknown |
| COVERAGECountries with phone numbers | 38 countries | 7 countries |
| INTEGRATIONSNative integrations | 7 native | 8 native |
| REVIEWSReview sentiment | Mostly negative | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 14
| Field | Aircall | Zadarma |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESNative CRM integration | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESInternational numbers | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |