20 DIFFERENCES ยท 13 THE SAME
Dialpad vs GoTo Connect
Last verified
SHORT ANSWER
Dialpad and GoTo Connect both meet every requirement for 10 jobs we track, including support call queues, auto attendant and call routing. The biggest differences in the data: native integrations: 6 native on Dialpad against 3 native on GoTo Connect and reviews are mixed for Dialpad and mostly negative for GoTo Connect.
Both meet every requirement for
Choose Dialpad if
- - You need breadth in native integrations: Dialpad 6 native, GoTo Connect 3 native.
- - You weigh user reviews: reviews of Dialpad are mixed, of GoTo Connect mostly negative.
Reviews of Dialpad are mixed, with customer support the most common complaint; reviews of GoTo Connect are mostly negative, with billing and cancellation the most common complaint.
GoTo Connect sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 20
| Field | Dialpad | GoTo Connect |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $75/mo | Custom quote |
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | Custom quote |
| COSTSupport call queues: monthly cost at 25 users | $2,225/mo | Custom quote |
| COSTPricing model | Per user per month | Custom quote |
| COSTFree trial | Yes | Not published by the vendor |
| FEATURESNative CRM integration | Higher tier (Pro) | Unknown |
| FEATURESSkills-based routing | Included | Higher tier (Contact Center) |
| FEATURESRing several devices at once | Included | Unknown |
| FEATURESToll-free numbers | Add-on | Included |
| FEATURESCall transcription | Included | Add-on |
| FEATURESSends call summaries | Included | Add-on |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COMPLIANCEData residency | US | Not published by the vendor |
| INTEGRATIONSNative integrations | 6 native | 3 native |
| REVIEWSReview sentiment | Mixed | Mostly negative |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCEi-gaming | Unknown | Accepted with conditions |
| ACCEPTANCELead generation | Unknown | Accepted with conditions |
| ACCEPTANCENonprofits | Unknown | Accepted with conditions |
| ACCEPTANCEPolitical campaigns | Unknown | Accepted with conditions |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 13
| Field | Dialpad | GoTo Connect |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| COMPLIANCEHIPAA BAA | Included | Included |