16 DIFFERENCES ยท 15 THE SAME
Dialpad vs Grasshopper
Last verified
SHORT ANSWER
Dialpad and Grasshopper both meet every requirement for 10 jobs we track, including auto attendant, call routing and call forwarding. The biggest difference in the data: reviews are mostly positive for Grasshopper and mixed for Dialpad.
Both meet every requirement for
Reviews of Dialpad are mixed, with customer support the most common complaint; reviews of Grasshopper are mostly positive, with customer support the most common complaint.
Grasshopper publishes only a starting price (from $14/month), so its cost rows show no monthly total.
Differences 16
| Field | Dialpad | Grasshopper |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $75/mo | From $14/month |
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | From $14/month |
| COSTCall routing: monthly cost at 25 users | $375/mo | From $14/month |
| COSTPricing model | Per user per month | Starting price only |
| FEATURESSkills-based routing | Included | Not published by the vendor |
| FEATURESRing several devices at once | Included | Add-on |
| FEATURESToll-free numbers | Add-on | Included |
| FEATURESNative CRM integration | Higher tier (Pro) | Unknown |
| FEATURESSupports desk phones | Included | Not published by the vendor |
| COMPLIANCEHIPAA BAA | Included | Not published by the vendor |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COMPLIANCEData residency | US | Not published by the vendor |
| INTEGRATIONSNative integrations | 6 native | Not published by the vendor |
| REVIEWSReview sentiment | Mixed | Mostly positive |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCEi-gaming | Unknown | Accepted with conditions |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 15
| Field | Dialpad | Grasshopper |
|---|---|---|
| COSTFree trial | Yes | Yes |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESShared team inbox for messages | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |