17 DIFFERENCES ยท 15 THE SAME
Dialpad vs Zadarma
Last verified
SHORT ANSWER
Dialpad and Zadarma both meet every requirement for 11 jobs we track, including support call queues, IVR self-service and auto attendant. The biggest difference in the data: native integrations: 8 native on Zadarma against 6 native on Dialpad.
Both meet every requirement for
Differences 17
| Field | Dialpad | Zadarma |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $75/mo | Unknown |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $75/mo | Unknown |
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | Unknown |
| COSTPricing model | Per user per month | Flat monthly plans |
| COSTFree trial | Yes | Unknown |
| FEATURESNative CRM integration | Higher tier (Pro) | Included |
| FEATURESSkills-based routing | Included | Unknown |
| FEATURESVoicemail to email with transcription | Included | Unknown |
| FEATURESRing several devices at once | Included | Unknown |
| FEATURESToll-free numbers | Add-on | Included |
| FEATURESVideo meetings | Included | Unknown |
| COMPLIANCEHIPAA BAA | Included | Not published by the vendor |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COMPLIANCEData residency | US | Unknown |
| COVERAGECountries with phone numbers | Not published by the vendor | 7 countries |
| INTEGRATIONSNative integrations | 6 native | 8 native |
| REVIEWSReview sentiment | Mixed | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 15
| Field | Dialpad | Zadarma |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESInternational numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESAudio conference bridge | Included | Included |
| FEATURESCall transcription | Included | Included |