19 DIFFERENCES ยท 16 THE SAME
GoTo Connect vs JustCall
Last verified
SHORT ANSWER
GoTo Connect and JustCall both meet every requirement for 9 jobs we track, including support call queues, auto attendant and call routing. The biggest differences in the data: native integrations: 10 native on JustCall against 3 native on GoTo Connect and reviews are mixed for JustCall and mostly negative for GoTo Connect.
Both meet every requirement for
Choose JustCall if
- - You need breadth in native integrations: JustCall 10 native, GoTo Connect 3 native.
- - You weigh user reviews: reviews of JustCall are mixed, of GoTo Connect mostly negative.
Reviews of GoTo Connect are mostly negative, with billing and cancellation the most common complaint; reviews of JustCall are mixed, with customer support the most common complaint.
GoTo Connect sells by custom quote, so its cost rows show no monthly total and only third-party estimates are available on its pricing page.
Differences 19
| Field | GoTo Connect | JustCall |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | Custom quote | Unknown |
| COSTBusiness phone system: monthly cost at 25 users | Custom quote | Unknown |
| COSTSupport call queues: monthly cost at 25 users | Custom quote | Unknown |
| COSTPricing model | Custom quote | Per user per month |
| COSTFree trial | Not published by the vendor | Yes |
| COSTMinimum users | Unknown | 2 users |
| FEATURESNative CRM integration | Unknown | Included |
| FEATURESSkills-based routing | Higher tier (Contact Center) | Included |
| FEATURESVoicemail to email with transcription | Included | Not published by the vendor |
| FEATURESCall transcription | Add-on | Included |
| FEATURESSends call summaries | Add-on | Included |
| COMPLIANCEHIPAA BAA | Included | Unknown |
| COMPLIANCESOC 2 Type II | Not published by the vendor | Included |
| COMPLIANCEData residency | Not published by the vendor | US |
| COVERAGECountries with phone numbers | Unknown | 70+ countries |
| INTEGRATIONSNative integrations | 3 native | 10 native |
| REVIEWSReview sentiment | Mostly negative | Mixed |
| ACCEPTANCENonprofits | Accepted with conditions | Unknown |
| ACCEPTANCEPolitical campaigns | Accepted with conditions | Unknown |
The same on both 16
| Field | GoTo Connect | JustCall |
|---|---|---|
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Included | Included |
| FEATURESVanity number search | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| ACCEPTANCEFinance | Accepted with conditions | Accepted with conditions |
| ACCEPTANCEi-gaming | Accepted with conditions | Accepted with conditions |
| ACCEPTANCELead generation | Accepted with conditions | Accepted with conditions |