15 DIFFERENCES ยท 20 THE SAME
Aircall vs Dialpad
Last verified
SHORT ANSWER
Aircall and Dialpad both meet every requirement for 12 jobs we track, including support call queues, IVR self-service and auto attendant. The biggest differences in the data: Dialpad costs 50% less for virtual and international numbers at 10 numbers and Dialpad costs 50% less for toll-free numbers at 2,000 minutes/month.
Both meet every requirement for
Choose Dialpad if
- - You want the lower cost for virtual and international numbers at 10 numbers: $75 a month against $150.
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $75 a month against $150.
- - You want the lower cost for business phone system at 25 users: $375 a month against $750.
- - You weigh user reviews: reviews of Dialpad are mixed, of Aircall mostly negative.
Reviews of Aircall are mostly negative, with billing and cancellation the most common complaint; reviews of Dialpad are mixed, with customer support the most common complaint.
Differences 15
| Field | Aircall | Dialpad |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $150/mo | $75/mo |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $150/mo | $75/mo |
| COSTBusiness phone system: monthly cost at 25 users | $750/mo | $375/mo |
| COSTMinimum users | 3 users | Not published by the vendor |
| FEATURESCallback instead of waiting in queue | Higher tier (Professional) | Included |
| FEATURESNative CRM integration | Included | Higher tier (Pro) |
| FEATURESReal-time queue wallboards | Not published by the vendor | Included |
| FEATURESRing several devices at once | Unknown | Included |
| FEATURESToll-free numbers | Included | Add-on |
| FEATURESSupports desk phones | Unknown | Included |
| COMPLIANCEHIPAA BAA | Unknown | Included |
| COMPLIANCEData residency | US, EU, AU | US |
| COVERAGECountries with phone numbers | 38 countries | Not published by the vendor |
| INTEGRATIONSNative integrations | 7 native | 6 native |
| REVIEWSReview sentiment | Mostly negative | Mixed |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 20
| Field | Aircall | Dialpad |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESCall queues | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESShared team inbox for messages | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESInternational numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESConfigurable recording retention | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |