16 DIFFERENCES ยท 19 THE SAME
Dialpad vs Zoom Phone
Last verified
SHORT ANSWER
Dialpad and Zoom Phone both meet every requirement for 12 jobs we track, including support call queues, IVR self-service and auto attendant. The biggest difference in the data: native integrations: 6 native on Dialpad against 5 native on Zoom Phone.
Both meet every requirement for
Differences 16
| Field | Dialpad | Zoom Phone |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $75/mo | Unknown |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $75/mo | Unknown |
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | Unknown |
| COSTFree trial | Yes | Unknown |
| COSTMinimum users | Not published by the vendor | 1 user |
| FEATURESNative CRM integration | Higher tier (Pro) | Included |
| FEATURESSkills-based routing | Included | Not published by the vendor |
| FEATURESRing several devices at once | Included | Not published by the vendor |
| FEATURESToll-free numbers | Add-on | Included |
| FEATURESAudio conference bridge | Included | Add-on |
| COMPLIANCESOC 2 Type II | Included | Not published by the vendor |
| COMPLIANCEData residency | US | Unknown |
| COVERAGECountries with phone numbers | Not published by the vendor | 34 countries |
| INTEGRATIONSNative integrations | 6 native | 5 native |
| REVIEWSReview sentiment | Mixed | Unknown |
| ACCEPTANCEi-gaming | Unknown | Not accepted |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 19
| Field | Dialpad | Zoom Phone |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESInternational numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESVideo meetings | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCEHIPAA BAA | Included | Included |