11 DIFFERENCES ยท 21 THE SAME
Dialpad vs Intermedia Unite
Last verified
SHORT ANSWER
Dialpad and Intermedia Unite both meet every requirement for 13 jobs we track, including support call queues, IVR self-service and auto attendant. The biggest differences in the data: Intermedia Unite costs 69% less for support call queues at 25 users and Dialpad costs 46% less for toll-free numbers at 2,000 minutes/month.
Both meet every requirement for
Choose Dialpad if
- - You want the lower cost for toll-free numbers at 2,000 minutes/month: $75 a month against $140.
- - You want the lower cost for business phone system at 25 users: $375 a month against $700.
Choose Intermedia Unite if
- - You want the lower cost for support call queues at 25 users: $700 a month against $2,225.
- - You need breadth in native integrations: Intermedia Unite 14 native, Dialpad 6 native.
Differences 11
| Field | Dialpad | Intermedia Unite |
|---|---|---|
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $75/mo | $140/mo |
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | $700/mo |
| COSTSupport call queues: monthly cost at 25 users | $2,225/mo | $700/mo |
| COSTFree trial | Yes | Not published by the vendor |
| FEATURESNative CRM integration | Higher tier (Pro) | Included |
| FEATURESSkills-based routing | Included | Unknown |
| FEATURESRing several devices at once | Included | Not published by the vendor |
| FEATURESConfigurable recording retention | Included | Add-on |
| COMPLIANCEData residency | US | Not published by the vendor |
| INTEGRATIONSNative integrations | 6 native | 14 native |
| REVIEWSReview sentiment | Mixed | Unknown |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 21
| Field | Dialpad | Intermedia Unite |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| FEATURESCall queues | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESVoicemail to email with transcription | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESToll-free numbers | Add-on | Add-on |
| FEATURESLocal numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESAudio conference bridge | Included | Included |
| FEATURESVideo meetings | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCEHIPAA BAA | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |