14 DIFFERENCES ยท 24 THE SAME
Dialpad vs JustCall
Last verified
SHORT ANSWER
Dialpad and JustCall both meet every requirement for 12 jobs we track, including support call queues, IVR self-service and auto attendant. The biggest difference in the data: native integrations: 10 native on JustCall against 6 native on Dialpad.
Both meet every requirement for
Reviews of Dialpad are mixed, with customer support the most common complaint; reviews of JustCall are mixed, with customer support the most common complaint.
Differences 14
| Field | Dialpad | JustCall |
|---|---|---|
| COSTVirtual and international numbers: monthly cost at 10 numbers | $75/mo | Unknown |
| COSTToll-free numbers: monthly cost at 2,000 minutes/month | $75/mo | Unknown |
| COSTBusiness phone system: monthly cost at 25 users | $375/mo | Unknown |
| COSTMinimum users | Not published by the vendor | 2 users |
| FEATURESNative CRM integration | Higher tier (Pro) | Included |
| FEATURESVoicemail to email with transcription | Included | Not published by the vendor |
| FEATURESRing several devices at once | Included | Not published by the vendor |
| FEATURESToll-free numbers | Add-on | Included |
| COMPLIANCEHIPAA BAA | Included | Unknown |
| COVERAGECountries with phone numbers | Not published by the vendor | 70+ countries |
| INTEGRATIONSNative integrations | 6 native | 10 native |
| ACCEPTANCEFinance | Unknown | Accepted with conditions |
| ACCEPTANCEi-gaming | Unknown | Accepted with conditions |
| ACCEPTANCELead generation | Unknown | Accepted with conditions |
Assumptions used: Team size when the page is not sized by users 5 users (stated assumption). How costs are computed
The same on both 24
| Field | Dialpad | JustCall |
|---|---|---|
| COSTPricing model | Per user per month | Per user per month |
| COSTFree trial | Yes | Yes |
| FEATURESCall queues | Included | Included |
| FEATURESSkills-based routing | Included | Included |
| FEATURESCall recording | Included | Included |
| FEATURESMulti-level IVR menus | Included | Included |
| FEATURESAuto attendant menu | Included | Included |
| FEATURESBusiness-hours routing rules | Included | Included |
| FEATURESCall forwarding to any number | Included | Included |
| FEATURESTwo-way texting | Included | Included |
| FEATURES10DLC brand and campaign registration | Included | Included |
| FEATURESShared team inbox for messages | Included | Included |
| FEATURESLocal numbers | Included | Included |
| FEATURESInternational numbers | Included | Included |
| FEATURESMobile softphone app | Included | Included |
| FEATURESNumber porting | Included | Included |
| FEATURESVoicemail boxes | Included | Included |
| FEATURESSupports desk phones | Included | Included |
| FEATURESConfigurable recording retention | Included | Included |
| FEATURESCall transcription | Included | Included |
| FEATURESSends call summaries | Included | Included |
| COMPLIANCESOC 2 Type II | Included | Included |
| COMPLIANCEData residency | US | US |
| REVIEWSReview sentiment | Mixed | Mixed |