Hosted PBX vs SIP trunking
Last verified
BASIS
Computed from 6 Cloud phone system (UCaaS) and 5 SIP trunking provider products · last verified 2026-10-28.
Each option is the cheapest qualifying product of its tool type, including add-ons the job requires.
What each includes by default
FeatureHosted PBXSIP trunking
Auto attendant menu100%0%
Call queues100%0%
Mobile softphone app100%0%
SIP trunks0%100%
Supports desk phones100%0%
Transfers calls to staff100%0%
Voicemail boxes100%0%
Works with your existing PBX0%100%
Video meetings83%0%
SMS API0%80%
Audio conference bridge67%0%
Sends call summaries67%0%
Voicemail to email with transcription67%0%
Call recording83%20%
Automatic failover routing0%60%
Outbound CNAM registration0%60%
Programmable voice API0%60%
Verification (OTP) API0%60%
Business-hours routing rules50%0%
Live call monitoring50%0%
Native CRM integration50%0%
Overhead and group paging50%0%
Ring several devices at once50%0%
Whisper and barge50%0%
Sends SMS33%80%
Sends MMS (images)17%60%
E911 service67%100%
Number porting67%100%
Toll-free numbers67%100%
International numbers50%80%
Microsoft Teams Direct Routing50%80%
Multi-level IVR menus50%20%
Call transcription67%40%
Signs a HIPAA BAA67%40%
Local numbers83%100%
Call forwarding to any number100%100%
Share of each option's qualifying products that include the feature in the base plan.
Qualifying products at default volume
| Product | Option | Tool type | Monthly cost |
|---|---|---|---|
| Dialpad | Hosted PBX | Cloud phone system (UCaaS) | $75 |
| Intermedia Unite | Hosted PBX | Cloud phone system (UCaaS) | $140 |
| Microsoft Teams Phone | Hosted PBX | Cloud phone system (UCaaS) | $50 |
| net2phone | Hosted PBX | Cloud phone system (UCaaS) | $145 |
| RingCentralin review | Hosted PBX | Cloud phone system (UCaaS) | — |
| Zoom Phone | Hosted PBX | Cloud phone system (UCaaS) | — |
| Bandwidth | SIP trunking | SIP trunking provider | — |
| DIDWW | SIP trunking | SIP trunking provider | $4.80 |
| Flowroute | SIP trunking | SIP trunking provider | $6 |
| SIP.US | SIP trunking | SIP trunking provider | $1 |
| Telnyx | SIP trunking | SIP trunking provider | $3.84 |
Next step for your size
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- Decision guide record is a draft