CONTACT CENTER (CCAAS) · BY NICE
NICE CXone alternatives
Last verified
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion.
| Product | Overlap | Choose it instead if | 25 users | Compare |
|---|---|---|---|---|
| Talkdesk | 50% | Costs 23% less at 25 users | $2,125 | — |
| Amazon Connect | 43% | Shares 2 use cases | — | Compare |
| 8x8 Contact Centerin review | 30% | Shares 0 use cases | Custom quotePublic estimates: $85 to $140 per user / month (2 sources) | — |
| Genesys Cloud | 30% | Costs 32% less at 25 users | $1,875 | — |
| RingCX | 30% | Costs 41% less at 25 users | $1,625 | — |
| Zoom Contact Center | 30% | Shares 0 use cases | — | — |
| Five9 | 29% | 11 native integrations vs 7 | Custom quotePublic estimates: £40 to £91 per user / month (1 source) | Compare |
| PhoneBurner | 20% | Shares 0 use cases | $3,500 | — |
| Readymode | 20% | 19 native integrations vs 7 | $4,975 | — |
| CloudTalk | 19% | Shares 1 use case | — | — |
| Convoso | 15% | Shares 0 use cases | Custom quote, no public estimates found | — |
| Dialpad | 15% | Costs 86% less at 25 users | $375 | — |
| Nextiva | 15% | Costs 86% less at 25 users | $375 | — |
| Aircall | 10% | Costs 73% less at 25 users | $750 | — |
Publication status: not indexed yet
- 0 of 3 alternatives with overlap above 50% (draft and sample products excluded)