Call handlingDental
AI receptionist for dental
Last verified
· 6 AI receptionist and 9 Live answering service and 17 Cloud phone system (UCaaS) and 5 AI voice agent platform checkedYour calls per month
Costs and the recommended pick below update to this volume.
36 tracked products of these tool types
Meets every requirement4Missing a requirement7Not enough public information25Industry constraints
Front desk misses calls during procedures · HIPAA BAAHIPAA (US)All ai receptionist productsDental hubSigns a HIPAA BAA: Hard filter on every product below
SHORT ANSWER
4 of the 36 AI receptionist, live answering service, cloud phone system (UCaaS) and AI voice agent platform products we track meet every requirement for AI receptionist in dental. For 25 more, the vendor does not publish enough to tell. At 400 calls/month, the lowest monthly cost among them is $49 (PATLive), and the median is $66.
Who this is for
Businesses whose tool must cover these capabilities: answers 24/7 including holidays; takes and delivers messages; transfers calls to staff; sends call summaries.
Dental: Front desk misses calls during procedures.
Typical dental businesses here: dental practices and groups.
What to check before buying
- Answers 24/7 including holidays.
- Takes and delivers messages.
- Transfers calls to staff.
- Sends call summaries.
- Signs a HIPAA BAA (required for dental).
- HIPAA: vendor signs a business associate agreement before handling patient information, encrypt patient information in transit and control how long recordings and messages are kept.
How costs scale
Costs scale with calls per month. The lowest monthly cost among products that meet every requirement: $16.50 at 100, $49 at 400 and $49 at 1,000 calls/month.
1 product sells without a published plan price and is not in these figures.
What this job needs
Requiredproducts passing
Answers 24/7 including holidays23/36
Takes and delivers messages19/36
Transfers calls to staff31/36
Sends call summaries19/36
Signs a HIPAA BAAindustry filter14/36
Depends on your situation
Books into your calendarCallers book appointments
Signs a HIPAA BAAPatient calls
Right column on Required: share of tracked products that pass the feature check (included or available as an add-on).
Which tool type, and when
1 qualifying product. Most also offer: Books into your calendar; Signs a HIPAA BAA.
1 qualifying product. Most also offer: Books into your calendar; Signs a HIPAA BAA.
No qualifying products tracked yet.
2 qualifying products. Most also offer: Books into your calendar; Signs a HIPAA BAA.
- Threshold: AI receptionist cheaper than live answering below 43 calls/month
Products that pass every required check
Ranked by fit, then cost at 400 calls/month. 4 of 36 tracked products pass after industry filters. The others are listed below, under missing a requirement or not enough public information.
| # | Product | Fit | Cost scale | Monthly cost | Incidents (90d) | Customer setups |
|---|---|---|---|---|---|---|
| 1 | PATLiveLive answering service | 5/5 | $49Pay as you go | — | 0 | |
| 2 | Retell AIAI voice agent platform | 5/5 | $66Retell Voice Infra | — | 0 | |
| 3 | My AI Front DeskAI receptionist | 5/5 | $79Business-in-a-Box | — | 0 | |
| 4 | SynthflowAI voice agent platform | 5/5 | Custom quote, no public estimates found | 5 | 0 |
Cost includes add-ons this job requires. Cost scale is logarithmic. Incidents from public status pages. Customers counted from recorded customer setups.
Missing a requirement 7
The vendor states a required feature is not offered, or offers it only on a higher plan.
| Product | Missing |
|---|---|
| Aircall | Sends call summaries (only on Professional) |
| Bland AI | Transfers calls to staff (only on Enterprise); Signs a HIPAA BAA (only on Enterprise) |
| GoTo Connect | Answers 24/7 including holidays (only on Phone System + AI Receptionist); Takes and delivers messages (only on Phone System + AI Receptionist); Transfers calls to staff (only on Phone System + AI Receptionist) |
| net2phone | Sends call summaries (only on Professional) |
| Quo | Transfers calls to staff (only on Business); Sends call summaries (only on Business); Signs a HIPAA BAA (only on Business) |
| Rosie | Transfers calls to staff (only on Scale) |
| Upfirst | Signs a HIPAA BAA (only on Custom) |
Not enough public information 25
No requirement is known to fail, but at least one is not stated on the vendor's public pages. Unknown is not a failure.
| Product | Not known |
|---|---|
| 8x8 | Answers 24/7 including holidays: not yet checked; Takes and delivers messages: not yet checked; Sends call summaries: not yet checked; Signs a HIPAA BAA: not yet checked |
| Abby Connect | Signs a HIPAA BAA: not published by the vendor |
| AnswerConnect | Sends call summaries: not published by the vendor; Signs a HIPAA BAA: not published by the vendor |
| Davinci Virtual | Sends call summaries: not published by the vendor; Signs a HIPAA BAA: not published by the vendor |
| Dialpad | Answers 24/7 including holidays: not yet checked; Takes and delivers messages: not yet checked |
| Dialzara | Signs a HIPAA BAA: not published by the vendor |
| Goodcall | Signs a HIPAA BAA: not yet checked |
| Grasshopper | Signs a HIPAA BAA: not published by the vendor |
| Intermedia Unite | Takes and delivers messages: not published by the vendor |
| JustCall | Takes and delivers messages: not published by the vendor; Signs a HIPAA BAA: not yet checked |
| MAP Communicationsin review | Sends call summaries: not yet checked; Signs a HIPAA BAA: not yet checked |
| Microsoft Teams Phone | Answers 24/7 including holidays: not published by the vendor; Takes and delivers messages: not published by the vendor; Sends call summaries: not yet checked; Signs a HIPAA BAA: not yet checked |
| Nexa | Sends call summaries: not published by the vendor; Signs a HIPAA BAA: not published by the vendor |
| Nextiva | Answers 24/7 including holidays: not yet checked; Takes and delivers messages: not yet checked |
| Ooma Office | Sends call summaries: not yet checked; Signs a HIPAA BAA: not published by the vendor |
| Phone.com | Answers 24/7 including holidays: not yet checked; Takes and delivers messages: not yet checked; Sends call summaries: not yet checked; Signs a HIPAA BAA: not yet checked |
| PolyAI | Takes and delivers messages: not published by the vendor; Sends call summaries: not yet checked |
| RingCentral | Takes and delivers messages: not published by the vendor; Signs a HIPAA BAA: not published by the vendor |
| Ruby | Sends call summaries: not published by the vendor |
| Smith.ai | Signs a HIPAA BAA: not published by the vendor |
| Specialty Answering Service | Sends call summaries: not published by the vendor |
| Vapi | Answers 24/7 including holidays: not published by the vendor; Takes and delivers messages: not published by the vendor |
| Vonage Businessin review | Answers 24/7 including holidays: not yet checked; Takes and delivers messages: not yet checked; Transfers calls to staff: not yet checked; Sends call summaries: not yet checked; Signs a HIPAA BAA: not yet checked |
| Zadarma | Answers 24/7 including holidays: not yet checked; Takes and delivers messages: not yet checked; Sends call summaries: not yet checked; Signs a HIPAA BAA: not published by the vendor |
| Zoom Phone | Answers 24/7 including holidays: not published by the vendor; Takes and delivers messages: not published by the vendor |