CONTACT CENTER (CCAAS) · BY AWS
Amazon Connect alternatives
Last verified
Ranked by overlap on use-case fit (50%), tool type (30%) and price band (20%). Not by opinion.
| Product | Overlap | Choose it instead if | 5,000 minutes/month | Compare |
|---|---|---|---|---|
| Talkdesk | 60% | 4 native integrations vs 2 | — | Compare |
| Zoom Contact Center | 58% | 3 native integrations vs 2 | — | Compare |
| NICE CXone | 52% | 7 native integrations vs 2 | — | Compare |
| Five9 | 50% | 11 native integrations vs 2 | Custom quotePublic estimates: £40 to £91 per user / month (1 source) | Compare |
| Dialpad | 47% | 6 native integrations vs 2 | — | Compare |
| RingCX | 47% | 4 native integrations vs 2 | — | Compare |
| Nextiva | 46% | 6 native integrations vs 2 | — | Compare |
| Genesys Cloud | 44% | 3 native integrations vs 2 | — | Compare |
| 8x8 Contact Centerin review | 30% | Shares 0 use cases | Custom quotePublic estimates: $85 to $140 per user / month (2 sources) | — |
| CloudTalk | 30% | 6 native integrations vs 2 | — | Compare |
| Phone.com | 23% | Shares 1 use case | — | — |
| Microsoft Teams Phone | 23% | Shares 1 use case | — | — |
| EZ Texting | 20% | 8 native integrations vs 2 | — | — |
| Ooma Office | 20% | 5 native integrations vs 2 | — | — |
| Quo | 20% | 10 native integrations vs 2 | — | — |
| Retell AI | 20% | 13 native integrations vs 2 | $275 | — |
| SlickText | 20% | 8 native integrations vs 2 | — | — |
| Textedly | 20% | Shares 0 use cases | — | — |
| Textmagic | 20% | 4 native integrations vs 2 | — | — |
| Upfirst | 20% | 8 native integrations vs 2 | — | — |
| Vapi | 20% | 8 native integrations vs 2 | $250 | — |
| Vonage Businessin review | 20% | Shares 0 use cases | — | — |
| Convoso | 15% | Shares 0 use cases | Custom quote, no public estimates found | — |
| Aircall | 14% | 7 native integrations vs 2 | — | Compare |
| Intermedia Unite | 10% | 14 native integrations vs 2 | — | Compare |
| Zadarma | 9% | 8 native integrations vs 2 | — | — |
| GoTo Connect | 8% | 3 native integrations vs 2 | Custom quotePublic estimates: $26 to $34 per user / month (2 sources) | Compare |
| Zoom Phone | 8% | 5 native integrations vs 2 | — | Compare |
| RingCentral | 7% | 11 native integrations vs 2 | — | Compare |
| JustCall | 5% | 10 native integrations vs 2 | — | Compare |
| Bandwidth | 4% | 8 native integrations vs 2 | — | — |
| Telesign | 3% | Shares 1 use case | — | — |
| net2phone | 3% | 5 native integrations vs 2 | — | — |
| 8x8 | 3% | 8 native integrations vs 2 | Custom quote, no public estimates found | — |
| Vonage APIin review | 3% | Shares 1 use case | — | — |
| Grasshopper | 2% | Shares 1 use case | From $14/month | — |
| Plivo | 2% | 8 native integrations vs 2 | — | — |
| Bird | 2% | 6 native integrations vs 2 | — | — |
| Sinchin review | 2% | 21 native integrations vs 2 | — | — |
| Infobipin review | 2% | 11 native integrations vs 2 | — | — |
| Twilio | 2% | Shares 1 use case | — | — |